If you notice a defect in the product within 24 months of the purchase date, you may exercise your right to file a complaint.

To submit a complaint, please send the product to the following address:

La Marqueuse

Ul. Okopowa 58/72 lok. 0.58

01-042 Warsaw

Poland

Please include the note: “Complaint”

La Marqueuse covers the cost of courier shipping within Poland. Before sending the package, please contact us at [email protected] — we will arrange for our courier to collect the shipment.

For international complaints, the cost of delivery to Poland is borne by the Customer.

Please include a fully completed complaint form (PDF) along with proof of purchase, such as a receipt, invoice, or other documentation confirming the transaction (e.g. a copy of a bank or card statement).

Without proof of purchase, it is not possible to process a complaint.

We will respond to your complaint within 14 calendar days from the date of receiving the shipment.

If the defect is confirmed to result from a manufacturing fault, the jewelry — at the Customer’s discretion — will be:

* repaired and returned at our expense,

* replaced with a new, defect-free item and shipped at our expense,

* or refunded, in full or in part.

If the damage results from usage (e.g. mechanical damage) or accidental events, we will contact you to provide an estimate for potential repair costs.

If you have any questions, feel free to contact us at +48 888 444 343 or via email at [email protected].