How can I reach your customer care team, and when are they available? Our La Marqueuse customer care team is available to assist you from Monday to Friday, between 9:00 a.m. and 5:00 p.m. You may reach us by email at [email protected] or by phone at +48 888 444 343. You can also contact us through one of our boutiques. Dom Mody Klif – ul. Okopowa 58/72, Warsaw, Ground Floor, Boutique 0.58 Phone: +48 888 444 343 Email: [email protected] Opening hours: Monday to Saturday: 9:00 a.m. - 9:00 p.m. Sunday: 10:00 a.m. - 8:00 p.m. Raffles Europejski Hotel - ul. Krakowskie Przedmieście 13, Warsaw, Europejski Boutiques Phone: +48 888 444 733 Email: [email protected] Opening hours: Monday to Friday: 11:00 a.m. - 7:00 p.m. Saturday: 11:00 a.m. - 5:00 p.m. Sunday: closed

La Marqueuse welcomes you at two Warsaw addresses: Dom Mody Klif, ul. Okopowa 58/72, Ground Floor, Boutique 0.58 Opening hours: Monday to Saturday: 9:00 a.m. – 9:00 p.m. Sunday: 10:00 a.m. – 8:00 p.m. Raffles Europejski Hotel, ul. Krakowskie Przedmieście 13, Europejski Boutiques Opening hours: Monday to Friday: 11:00 a.m. – 7:00 p.m. Saturday: 11:00 a.m. – 5:00 p.m. Sunday: closed

You may place your jewelry order through our website at one of our Warsaw boutiques, Dom Mody Klif or Raffles Europejski Hotel, or by arranging a private appointment with our Concierge. To schedule, simply complete the concierge form or call us directly at +48 888 444 733.

Details of your order are available once you an account. You may also reach us at [email protected], and our customer care team will gladly provide you with an update.

All orders within Poland are shipped via InPost courier service, typically arriving the next business day after dispatch, between 8:00 a.m. and 6:00 p.m. Delivery within Poland is complimentary, regardless of order value or payment method.

The time required depends on the chosen piece. For online purchases, the estimated timeframe is indicated on each product page. For bespoke pieces or those requiring gemstone selection, creation takes approximately 2 to 6 weeks. Should a project call for rare gemstones, timing is agreed upon individually. Ready-to-ship jewelry is dispatched from our Warsaw Atelier within 2–3 business days. For personalised timelines, our customer care team is always at your service at [email protected].

At our webiste, payments can be securely made through Przelewy24, which accepts major credit and debit cards, including Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro, Visa Mobile and GooglePay. Purchases may also be paid in our boutiques when collecting your jewelry in person.

At present, we do not offer deferred payment solutions.

La Marqueuse jewelry is designed and crafted thoroughly in Poland, at our Warsaw Atelier.

We work exclusively with the finest quality gold: 14k (585) and 18k (750). Each creation is made using 100% recycled gold, allowing us to craft timeless jewelry in a responsible and sustainable way. Every piece comes with a certified hallmark issued by an independent assay office, guaranteeing both authenticity and enduring value.

La Marqueuse selects only natural gemstones sourced from ethical and legitimate origins. We collaborate with long-standing, trusted suppliers who meet our uncompromising standards of excellence and responsibility. Every stone is conflict-free, and its journey to our Atelier is fully transparent. This is our conscious choice; we believe beauty should never be compromised.

Yes. Each gemstone is accompanied by a La Marqueuse certificate, signed by our in-house diamond and pearl expert. For diamonds and other stones weighing over 0.50 ct, we additionally provide an international GIA certificate (Gemological Institute of America), detailing the stone’s authenticity and characteristics: cut, color, clarity, and carat weight. gives you complete and transparent assurance of the quality of your chosen creation.

To commission a bespoke creation, please contact us at [email protected] or visit one of our boutiques. During a private consultation, you will share your vision, and together we will select gemstones, finalise the design, and explore the available options. Every bespoke order is handled personally, ensuring the piece reflects your unique desires.

The timeframe depends on the nature of the project, whether modifying an existing design or creating an entirely new concept. Availability of rare gemstones may extend the process. Typical bespoke projects take 4 weeks to several months. We are pleased to provide a personalised timeline upon request.

Yes. We can craft a ring with a gemstone different from the one presented in the model. Since all of our jewelry is created in our Polish Atelier, we are able to adapt the type, size, and specifications of the gemstone to your chosen design. We invite you to contact us at [email protected]. Our team will be delighted to prepare a bespoke proposal perfectly tailored to your expectations.

Yes. Complimentary engraving is offered on jewelry purchased at La Marqueuse. If the selected model has the appropriate surface and its construction allows it, our master goldsmiths will execute the engraving with utmost precision, in accordance with your wishes. We encourage you to contact us to discuss the details and explore the possibilities of personalisation.

La Marqueuse creations are covered by a 24-month warranty, which includes all material and craftsmanship defects. Should anything ever give you cause for concern, please contact us. We will handle the matter with the utmost care. Even after the warranty period has expired, you may continue to rely on our support for maintenance and repairs carried out in our Atelier.

The warranty does not cover damage resulting from improper use, such as impact or scratches. Natural signs of everyday wear, such as fine micro-scratches, are also not considered defects. Should you have any doubts, we encourage you to contact us. We will gladly advise you on the best care practices or suggest how we can refresh your jewelry.

To request a repair, please contact us by email at [email protected] or visit one of our boutiques. Our advisors will discuss the details with you and propose the most appropriate solution. Repairs are carried out in our Atelier by experienced master goldsmiths, who will attend to every detail with the utmost precision, restoring your jewelry to its original splendour.

Yes. Pieces can be renewed after many years. Simply contact us at [email protected] or visit one of our boutiques. Our specialist will assess the condition of your piece and propose an optimal scope of work. After you approve the estimate, we will perform the restoration in our Atelier, returning the jewelry to its former brilliance.

Returns may be arranged either in one of our boutiques or by post. Please contact us at [email protected] and complete the return form. Full details of the process are available on our returns page. We have designed the procedure to be as straightforward and comfortable as possible.

Jewelry purchased in our boutiques is not eligible for return. If, however, you wish to exchange an item, please contact or visit the boutique where the purchase was made. We will do our best to find a satisfactory solution. In many cases, we can offer an exchange for another piece from our collection. Prior to any exchange, the jewelry will be assessed by our expert to confirm its condition and completeness.

Bespoke creations made to your specifications are non-returnable. If, after receipt, you have any questions or would like to request modifications, please contact us. We will endeavour to find the best possible solution.

Every La Marqueuse piece undergoes rigorous quality control. Should you notice any irregularity after purchase, please contact us. The warranty covers material and workmanship defects that may become apparent during normal use. Our jewelry experts will assess the situation and propose the most appropriate remedy.