Terms and Conditions
I. Preliminary Provisions
This Terms and Conditions (“Terms”) define the rules for using the website www.lamarqueuse.com (the “Service”), including the conclusion and performance of sales contracts through this Service. The Terms apply only to goods purchased via the Service; they do not apply to goods purchased in La Marqueuse Sp. z o.o. stationary salons (the Seller).
The Service is operated by: La Marqueuse Sp. z o.o. with its registered office in Warsaw, registered at the District Court for the Capital City of Warsaw under KRS number 0000270478. Address: ul. Okopowa 58/72, NIP: 525-23-82-848, REGON: 140804626, phone: 888 444 343, e‑mail: [email protected].
Use of the Service is conditioned on prior acceptance of the Terms and on your commitment to comply with all provisions therein. You must review the Terms before placing an order. Placing an order is considered acceptance of these conditions.
Any complaints arising from ignorance or failure to comply with these Terms will not be considered.
II. Contract Conclusion – Order Acceptance
The Seller’s online store accepts orders via the Service www.lamarqueuse.com. The content on the Service does not constitute an offer under civil law, but only an invitation to negotiate.
La Marqueuse reserves the right to change the goods and their prices listed in the Service, and to conduct or cancel promotional campaigns or sales. The price shown for a product is binding from the moment the order is accepted by La Marqueuse.
The Customer is required to fill in the order form correctly, i.e. to complete all fields and provide data truthful to the actual state; otherwise, La Marqueuse reserves the right to refuse order fulfillment.
The Customer is bound by the offer contained in the order for 7 days. Failure to pay within that period results in automatic cancellation of the order.
La Marqueuse will confirm receipt of the order by sending an email to the address provided in the order (the “confirmation”); this confirmation does not constitute acceptance of the offer.
a) If the confirmation is sent on a working day between 8:00 and 12:00, the Customer’s offer is deemed to have been submitted on the same day.
b) Otherwise, the offer is considered to have been submitted on the first working day following the day the confirmation is sent.The Seller may refuse performance of the order if the product is physically unavailable due to simultaneous sales in a stationary salon or for other important reasons beyond the Seller’s control.
III. Payments
All prices are given in Polish złoty (PLN) and include VAT. They do not include shipping costs.
The Customer shall pay the price for the ordered goods using one of the payment methods indicated when placing the order. The store accepts four payment methods:
Cash on delivery – payment is made in cash upon receipt from the courier. This method is accepted only when the total order value does not exceed the equivalent of PLN 15,000.
Payment card – the order is processed after receiving authorization of the transaction. The Service, via Przelewy24, supports Visa, VisaPay, MasterCard.
Bank transfer – the order is processed after a positive transaction confirmation.
Bank transfer / remittance – to the Seller’s account at Santander Bank Polska S.A. Account number: 17 1090 1870 0000 0001 1747 1949. In the transfer title, specify the correct order number and product symbol. The order will be fulfilled immediately once the funds are credited.
If the payment cannot be unequivocally identified due to incorrect data provided (e.g. wrong order number or product symbol), the Seller will notify the Customer and request clarification. If clarification still does not allow identification, the Customer agrees not to make any claims against the Seller for non-fulfillment of the order.
IV. Order Processing Time and Delivery
La Marqueuse fulfills orders within the time stated for each product (in business days). That period covers production of the jewelry and preparation for shipment, plus delivery time.
If a Customer places several orders with different production times to be delivered in one consolidated shipment, all items will be shipped together once the longest production time elapses.
The order will be shipped:if delivery is cash on delivery, or
after payment authorization via Przelewy24.
Each order includes a document confirming the transaction, such as a VAT invoice or receipt.
Orders are processed in the order received.
Orders can be delivered within the territory of Poland. Delivery costs shown in the Service apply to domestic shipments. International delivery costs and feasibility are negotiated individually; delivery abroad may not always be possible.
Delivery is made via courier chosen by La Marqueuse – InPost.
Couriers deliver shipments between 9:00 and 18:00. To check delivery status, go to www.inpost.pl/sledzenie-przesylek and enter the consignment number provided in the “Shipped” status email.
At the moment of receiving the shipment, the Customer must, in presence of the courier:
check the overall condition of the package and whether it is damaged,
if damaged, verify the contents and whether the goods are correct and undamaged. In case of damage, a protocol must be drawn up in the courier’s presence, and the Seller contacted immediately. This protocol is required to validate any claims for non-conformity.
V. Product Descriptions and Photos
Product photos and visualizations on the store pages do not reflect actual size – they are for informational purposes only. Many jewelry designs are handcrafted, so individual pieces of the same model may slightly differ.
Differences in appearance due to the Customer’s equipment settings (e.g. color, proportions) do not constitute grounds for a claim.
VI. Right of Withdrawal – Order Cancellation, Returns
Under the Consumer Rights Act of May 30, 2014 (Journal of Laws 2014, item 827 as amended), a Consumer who enters into a distance contract has the right to withdraw within 14 calendar days without giving a reason. La Marqueuse extends this statutory period to 30 days from receipt of the product.
The Customer may cancel an order via email, by filling out a form in the “Returns” section, or in writing. The Seller will confirm receipt of the cancellation. An order already shipped cannot be canceled.
The Customer may withdraw within 30 days of receipt, without reason, by written statement, email, or form in “Returns.” The return period starts the day the shipment is received. A return form is available on the Service. This does not apply to orders picked up at stationary salons. For in-store pickup, the contract is considered concluded in the store and is not a distance contract under the law. Before accepting the goods, the Customer may cancel purchase without any consequences.
For jewelry with gemstones, acceptance of returns must be preceded by an expert assessment by a gemologist and a positive opinion.
The Customer must return the goods no later than 7 calendar days from dispatching the withdrawal statement, in unchanged condition (no signs of use), original packaging, with tags, certificates, and proof of purchase (receipt, invoice, warranty card).
The price plus delivery costs (if delivery was paid) will be refunded to the payment account/card within 14 days from receipt of the withdrawal statement, but the Seller may withhold the refund until receipt of the goods.
For convenience and security, return shipping costs within Poland are covered by La Marqueuse. The return must be coordinated via email at [email protected]. Cash-on-delivery returns are not accepted.
If the returned goods do not fulfill these conditions, the Seller may refuse the return or charge the Customer for justified costs.La Marqueuse is not liable for delays in executing the refund due to bank processing or incomplete/incorrect data. If explanations do not allow refund execution, the Customer waives claims for lack of refund. La Marqueuse is not liable for other delays beyond its control.
The 30-day withdrawal period is counted from the day the Customer receives the shipment.
The Customer does not have the right to withdraw for goods made to the Customer’s specifications or personalized (e.g. engraved or custom-made).
La Marqueuse is not responsible for damage to goods in transit commissioned by the Customer.
If the returned item does not meet the conditions of effective withdrawal, La Marqueuse may refuse the return or withhold the refund, or charge for necessary depreciation within legal limits.
VII. Complaints & Product Exchange
In case of defects within 24 months of purchase, to file a complaint send the product to: La Marqueuse, ul. Okopowa 58/72, loc. 0.58, 01‑042 Warsaw, with the note “Reklamacja.” The guarantee does not limit or suspend the Customer’s rights under statutory liability for defects.
For domestic shipments, La Marqueuse covers courier costs if the Customer uses Seller’s transport and coordinates return via email. For returns from abroad, shipping cost to Poland is borne by the Customer. Include a completed complaint form and proof of purchase (receipt, invoice, card statement, etc.).
The Seller will respond to the complaint within 14 days of receiving the product.
If defects are due to manufacturer’s fault, the product will be repaired or replaced at Seller’s cost, or the price refunded or reduced, at the Customer’s choice.
If damage is due to Customer’s fault or events outside Seller’s control (e.g. mechanical damage or scratches as excluded in the warranty), La Marqueuse will inform the Customer on repair costs.
Exchange is subject to prior approval by email. Exchanges for a different size are possible only if the item is available in that size and not used. Returns sent without prior written consent will not be accepted.
VIII. Personal Data Protection
The Controller of personal data is La Marqueuse (the Seller). For payment and delivery, Customer data may be shared with Przelewy24 and courier InPost.
Detailed data processing rules are in the Privacy Policy, which is Appendix 1 to the Terms.
Information Clause
IX. Final Provisions
The administrator of your personal data under Regulation (EU) 2016/679 (GDPR) is La Marqueuse Sp. z o.o., ul. Okopowa 58/72, 01‑042 Warsaw.
The Controller declares that no data protection officer has been appointed. For any questions, contact the Controller’s representative Urszula Dmowska‑Gęsiorek at [email protected].
Your personal data are processed:
based on your voluntary consent (Art. 6(1)(a) GDPR), or
because processing is necessary for pre-contractual actions or contract performance (Art. 6(1)(b) GDPR), or
because processing is necessary for the Controller’s legitimate interests, such as marketing or compliance with legal obligations (Art. 6(1)(f) GDPR).
Your personal data will be processed until withdrawal of consent, until contract completion, until statute of limitations expires, or until justified legitimate interests cease (unless needed afterward to pursue claims).
Personal data may be disclosed to:
social media service providers (Google LLC, Facebook Inc., Facebook Ireland Limited, Pinterest Europe Ltd) for marketing and profiling (cookies, behavior analysis, personalized advertising),
IT service providers (e.g. operating newsletter system) for system continuity,
electronic payment providers for processing payments,
delivery service providers for shipping products,
PR and marketing service providers,
accounting, HR, legal service providers,
subcontractors as needed for service execution.
Personal data may be processed for profiling to present advertising tailored to preferences. However, automated decision-making that would affect service availability is not used.
Data may be transferred to third countries outside the EU, such as Google LLC (USA) or Facebook Inc. (USA), under safeguards in Art. 46(3)(a) GDPR. The Controller has implemented appropriate protections. You may receive a copy of data or information on where it is stored.
You have the right to request from the Controller access to your personal data, rectification, erasure, restriction of processing, data portability, objection to processing, and withdrawal of consent at any time without affecting prior lawful processing.
Providing personal data in connection with the contract is voluntary but necessary to enter and perform the contract. Providing data for other purposes is voluntary and not required to conclude or perform the contract.
You have the right to lodge a complaint with a supervisory authority – the President of the Personal Data Protection Office.